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Everything procurement needs to evaluate MarketIQ.

A consolidated landing page for procurement, vendor management, and risk teams — built around the questions you ask in vendor onboarding. Compliance documents, SLAs, security posture, contract terms, and the typical engagement timeline. Anything missing? Email procurement@marketiq.co.za and we will add it.

Vendor profile

The 60-second version

  • MarketIQ (Pty) Ltd · South African private company
  • Founded 2005 · 20+ years continuous operation
  • Sandton head office · 8-person core team
  • Annual turnover band: ZAR 20-50m
  • Independent · no parent company
  • Founding member, SAMMA

Engagement model

How we structure work

  • Master Services Agreement + Statement of Work
  • Monthly fixed fee · billed in arrears · 30-day terms
  • Single point of contact (account manager)
  • Defined SLAs in every SOW
  • No long-term lock-in · 60-day off-ramp

Procurement contact

Direct routing for tender queries

Tania du Plessis · Strategy and Operations

sales@marketiq.co.za
+27 11 884 7847

Compliance and certifications

Documents available on request — typically returned within 24 business hours.

B-BBEE

Level 4 contributor; current affidavit available on request.

POPIA

Registered Information Officer (Dan Farr). DPIA documentation available under NDA.

VAT

Registered (VAT 4XXXXXXXXXX). Tax-clearance certificate current.

Tax

Tax-compliant status verified through SARS. eFiling tax-clearance PIN available on request.

Insurance

Professional indemnity (R10m), public liability (R5m), cyber liability (R5m). COIs on request.

Data sovereignty

Primary data processed in South African data centres; cross-border processing limited and disclosed.

Service-level commitments

Specific SLAs are documented in every Statement of Work. Defaults below.

Service areaDefault SLAMeasurement
Online clip latency≤ 30 minutes from publicationQuarterly random sample, n=100
Print clip latency≤ 24 hours from publication24h after newsstand availability
Broadcast clip latency≤ 60 minutes from broadcastVoice-to-text + classification cycle
Daily newsletter delivery07:00 SAST, every business dayPer scheduled send
Web platform uptime99.5% (monthly)External monitoring, ex. planned maintenance
Support response (priority)≤ 1 hour during business hoursEmail / phone receipt to ack
Support response (standard)≤ 4 business hoursEmail receipt to ack
Custom report turnaround≤ 5 business daysBrief sign-off to draft delivery

Security and data handling

Posture summary; full Information Security policy available under NDA.

Data in transit

  • TLS 1.2 minimum on all surfaces
  • Certificate pinning on the platform
  • HSTS enforced
  • Secure-cookie attributes on all session cookies

Data at rest

  • AES-256 encryption on databases
  • Encrypted backups, geographically redundant
  • Customer data segregated per tenant
  • Documented retention schedule per data class

Access control

  • Role-based access on the platform
  • MFA required for staff accounts
  • Privileged access review every quarter
  • Audit logs retained 36 months

Incident response

  • Documented IR runbook
  • POPIA-compliant breach notification process
  • Information Officer named (Dan Farr)
  • 72-hour notification commitment for personal-information incidents

Vendor management

  • Sub-processor list reviewed annually
  • Standard contractual clauses with cross-border processors
  • Annual security review of critical vendors

Continuity

  • Cloud-native architecture
  • RTO 4 hours / RPO 1 hour for production data
  • Quarterly DR rehearsal
  • Documented business-continuity plan

Onboarding timeline

Procurement to live service in 30 days. Faster paths exist for urgent monitoring needs.

Day 0

Brief intake

Initial discovery: scope, monitored entities, competitor set, deliverable cadence, success metrics.

Day 3-5

Service Agreement

MSA + Statement of Work drafted. Standard SLAs, payment terms, and data-processing addenda.

Day 7-14

Configuration

Keyword construction, taxonomy build, classifier calibration, dashboard layout, white-label setup.

Day 14-21

Pilot delivery

First-cycle deliverables shipped; review session with client; classifier tuning based on feedback.

Day 21-30

Service live

Production cadence begins. Monthly review for the first quarter; quarterly thereafter.

Reference architecture for tender responses

For RFPs, RFIs, and tender responses, we maintain a structured reference pack: company overview, methodology architecture, security posture, sample deliverables, and the standard MSA / SOW templates. The pack is normally returned within five business days of receipt.

Need the reference pack?

Email sales@marketiq.co.za with your RFP / RFI document attached. Or share the title and we will reach out for the document. Tania du Plessis runs procurement responses end-to-end.

Request the pack

Procurement is a partner, not a gate.

We have onboarded JSE-listed groups, multinationals, and government entities. Bring your toughest evaluation framework — we will meet it.

Request a DemoCall +27 11 884 7847